Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Service:

1.1 Personal Information

• Email address and authentication information
• Name and contact details
• User preferences and settings
• Usage data and credits information
• AI interaction history and generated content

1.2 Payment Information

• Billing address and payment method details
• Subscription and transaction history
• Credit/debit card information (processed securely through Stripe)
• Purchase history for credits, domains, and subscriptions

Note: We do not store complete credit card information on our servers. Payment processing is handled securely by Stripe.

2. How We Use Your Information

• To provide, maintain, and improve our Service
• To process payments, subscriptions, and transactions
• To manage your account, credits, and domain registrations
• To communicate with you about service updates, offers, and promotions
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: We share payment information with Stripe to process transactions
• Domain Registrars: When you purchase domains, necessary information is shared with domain registrars
• Service Providers: Third-party vendors who provide services on our behalf
• Legal Requirements: When required by law or to protect our rights

4. Data Storage and Security

Your data is stored securely on our database servers with encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.

Payment information is processed and stored by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Payment records are kept for accounting and tax purposes as required by applicable regulations.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and obtain a copy of your data
• Rectify inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receiving your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to require that your personal information remains protected.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

Email: team@synfonai.com